Title 56

Title 1 | This series of pages of pictures of The Isle of Thanet mostly Ramsgate I have published to illustrate postings on the Thanetonline blog over the last few months, if you want more detailed explanations click here to go to the blog and work your way back through the old postings, 30.09.2008

Please forgive my mistake I had assumed that the letter from Brian (at the bottom of this email) was the he responding on your behalf. On examining his original letter, which was an attached word document, I discovered a strange embedded squiggle

where his signature should be

and realise that this may have been some sort of code that the letter was to be ignored.

Best regards Michael.

In a message dated 27/08/2008 17:20:50 GMT Daylight Time, Richard.Samuel@thanet.gov.uk writes:

Thank you for copying your latest email to the Ombudsman to me. I have

responded to the Ombudsman to request that he does not progress your

complaint until the Council's complaint procedure is exhausted. This is

the Ombudsman's normal practice. Your email of the 15th was acknowledged

on the 18th by my PA who indicated that I would reply to you within 10

working days as per the Council's complaints standard. By my reckoning

that is the 1st September. After that date if you remain disatisfied

with my response then I have no doubt you will pursue your complaint.

Thanet District Council

Telephone: 01843 577002

Email richard.samuel@thanet.gov.uk

Web: www.thanet.gov.uk

This email (and any attachment(s)) is private and intended solely for

the recipient. Its unauthorised use,disclosure, storage or copying is

not permitted. If you are not the intended recipient please destroy all

copies and inform the sender by return email.

>>> <MichaelChild@aol.com> 27/08/2008 12:01 >>>

Firstly my previous complaint appears to have now had a desirable

thank you for your efforts there.

I have an unresolved complaint again this time, it is that, Thanet

District Council has chosen to restrict access to comments on the

website, that is on the public facing part of the website only.

I now wish to raise this to LGO level could you please put me in touch

appropriate officer.

Best regards Michael

_http://www.thanetonline.blogspot.com/_

(http://www.thanetonline.blogspot.com/)

_http://www.thanetonline.com/_ (http://www.thanetonline.com/)

_http://www.michaelsbookshop.com/_ (http://www.michaelsbookshop.com/)

02/06/2008 08:26:17 GMT Standard Time

_ukp-queries@idoxplc.com_ (mailto:ukp-queries@idoxplc.com)

_MichaelChild@aol.com_ (mailto:MichaelChild@aol.com)

The reason your comment is not showing on the UKPlanning website is

Thanet`s public access choices. Thanet District Council choose to

access to these comments at this case status on the public facing

UKPlanning Operations Supervisor

Tontine House, 8 Gordon Street, Glasgow G1 3PL

D 0141 574 1904 F 0141 574 1901

E ryan_.shearer@IDOXgroup.com_ (mailto:ryan.shearer@IDOXgroup.com)

W _www.IDOXgroup.com_ (http://www.idoxgroup.com/)

Registered Address: 2nd Floor, 160 Queen Victoria Street, London

Registered Numbers: IDOX Software Ltd - 2933889 in England and Wales,

IDOX Information Services Ltd - 4356896 in England and Wales, 21

TFPL Ltd - 1946440 in England and Wales, 11 September 1985

Vat Registration Number: 766 8008 04

From: MichaelChild@aol.com [mailto:MichaelChild@aol.com]

Sent: 30 May 2008 16:51

Hi I commented on application TH/08/0400 about a week ago but the

never appeared, was it lost in cyberspace, do I need to do it again?

Best regards Michael

72 King Street Ramsgate Kent

Thank you for your email of 15 August, 2008.

The Chief Executive has asked me to reply because your complaint

service provided to you regarding Town and Country Planning and this

my management responsibilities.

To respond to complaints, the Council has put in place its Complaints

Procedure. The Procedure comprises three stages, effectively an

within the responsible service area, then review if the complainant

unsatisfied by the Line Manager and ultimately reviewed by a senior

Your complaint has been investigated by me, reviewed by the Corporate

Director, and then finally by the Chief Executive. All three of us

that the Council does not restrict information on planning application

and indeed this year the Council will have all consultation responses

current planning applications on its website. A service improvement I

However, you still seem to be adamant that your complaint has not been

answered. This being the case it is appropriate for you to contact the

Government Ombudsman. The Council will be happy to provide the

the correspondence on this subject.

Head of Development Services Direct Dial; 01843 577007

John Bunnett, Corporate Director

Thanet District Council PO Box 9

01843577000 _www.thanet.qov.uk_ (http://www.thanet.qov.uk/)

Hi Richard thank you for looking into my complaint, unfortunately you seem to have missed my actual complaint which was: I am complaining that Thanet District Council has chosen to restrict access to comments on the UKPlanning website, that is on the public facing part of the website only.

While your thoughts on my correspondence with John are helpful your letter doesn't actually address my complaint, I don't really want to raise this to the LGO I am assuming this is an oversight on your part that is easily rectified, however I haven't heard from you by a week today I shall assume that you don't intend to respond to my complaint and pass it over to the LGO.

Best regards Michael