Complaint 17.11.2009

Thanet District Council freedom of information act requests | home

Hi I wish to make a formal complaint about the condition of Marina Esplanade incline in Ramsgate.

This is about the part of the incline between the top of Augusta Stairs to and including above the remains of The Marina Restaurant.

I would like to support this complaint with illustrations, something I don't believe I can send via this form, please could you advise me how to do this.

The substance of my complaint here is that the cliff here has a history of collapses and that a long crack has appeared in the surface topside along most of the length of this area of the incline.

As this road forms the main PSV access to the main sands i.e. coaches full of people travel along it, could you kindly act with some haste on this issue.

Please think of the environment and respond by email and not on paper.

> Thank you for your comments which will be dealt with by the appropriate department.

> If you have made a complaint we will investigate this thoroughly and respond to you within 10 working days. If we are unable to resolve your complaint within this time, we will write and keep you informed of our progress.

> If you have any queries, please phone Customer Services on 01843 577000 or email customer.services@thanet.gov.uk quoting your reference number, which is TDCCOM1041.

> Please do not reply to this email as you will not receive a response. If you have any queries with regard to the online forms system please email webteam@thanet.gov.uk

Hi there a couple of thoughts here one being that this email says don't reply to it although the address it gives as the reply address is the address it tells you not to reply to.

The other is the reference number does not appear to be a complaint reference number so if I quote it with reference to my complaint no one will know what I am talking about.

I will reiterate my complaint here as I asked where to send images to support my complaint to in my complaint.